Refund & Cancellation Policy:

At 10F1 S.P.A., we operate a private spa experience and appointments are reserved exclusively for each guest. To ensure fairness to all clients, the following policy applies to all bookings.

Booking & Payments:

All spa experiences must be paid in full at the time of booking to secure the selected appointment date and time.

Cancellation Policy:

Clients must provide a minimum of 7 days notice prior to the scheduled appointment date if they wish to cancel or reschedule their booking.

Refund Policy:

• Cancellations made at least 7 days before the appointment date are eligible for a full refund or rescheduling.
• Cancellations made within 7 days of the appointment date are non-refundable due to the private nature of the booking and preparation of the spa experience.

Late Arrivals:

Late arrivals may result in reduced treatment time in order to accommodate other scheduled appointments.

No Shows:

Clients who fail to attend their appointment without prior notice will not be eligible for a refund.

Changes by the Spa:

In rare circumstances where 10F1 S.P.A. must cancel or reschedule an appointment, clients will be offered either:

• A full refund, or
• The option to reschedule the experience.